Delivery, Returns & Terms

Ordering from East Anglia Apiaries

We aim to make ordering as simple as possible. Below you will find useful information about delivery, payments, cancellations, damaged goods and general terms.

Delivery Charges

Delivery costs are calculated at checkout based on the total weight of your order.

Despatch & Delivery

We deliver throughout the UK and aim to despatch orders within 2–3 working days.

Orders are usually sent by Royal Mail or Evri, depending on the destination, and delivery normally takes around 3–5 working days after despatch.

During busy periods such as Christmas, Black Friday or promotional events, please allow additional time.

If you would like your parcel left in a safe place or with a neighbour, please leave clear instructions when ordering. We cannot guarantee that couriers will always be able to follow these instructions.

For international orders, please contact us before placing your order.

Missed Deliveries

If nobody is available to accept your parcel, the courier should provide instructions for redelivery or collection. If an order is returned to East Anglia Apiaries because delivery could not be completed, an additional delivery charge may apply if you request it to be sent again.

Orders & Availability

Orders can be placed through our website and all products are subject to availability. Prices are shown in British Pounds Sterling and may change without notice.

Payments & Discount Codes

Payment is taken securely online by credit card, debit card or PayPal. Promotional codes are valid for online orders only. Unless otherwise stated, only one discount code can be used per transaction and codes cannot be applied retrospectively.

Cancelling an Order

If you wish to cancel or return an order, please contact us as soon as possible. Returned goods should be unused, undamaged and in their original packaging. Customers are normally responsible for the cost of returning unwanted goods. Your statutory rights are not affected.

Damaged or Faulty Goods

Please report damaged, broken or faulty goods within 48 hours of delivery.

Where possible, email a photograph of the damage together with your order number to: nick@east-anglia-apiaries.co.uk

We will review the issue and, where appropriate, arrange a replacement or other suitable resolution.

Product Information

We make every effort to ensure product descriptions, sizes and images are accurate. As many of our products are natural, colours, textures and appearance may vary slightly from the photographs shown on the website.

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If you have any questions about delivery, returns or ordering, please get in touch before placing your order.

Questions About Your Order?